Thursday, September 2, 2010

Japan Post Undeliverable Item Notice: Automated Phone Rescheduling

I've explained in a fair bit of detail the process of rescheduling a package delivery using the Japan Post website in my "Rescheduling Deliveries in Japan" post, but I just got a new-style "Undeliverable Item Notice"--it's yellow!--and decided to try out the 24hr automated phone service. It's even easier than rescheduling online!

1) Call the toll free number provided: 0800-0800-888
(Call 0503-155-3155 from a keitai *calls will be charged)

2) The voice will ask you to press a button (I couldn't catch exactly what they said, but I tried twice--once pushing the asterisk * and once pushing the pound sign # and both were OK)

3) *ア→ Enter the 9-digit number consisting of your postal code (郵便番号) plus the two-digit number next to it (種類番号).

4) Enter your phone number, including the area code, followed by the pound (# a.k.a. "sharp") sign

5) *イ→ Enter the 4-digit month and day code for the original of delivery, e.g. 3月5日→0305

6)*ウ→ Enter the 6-digit delivery notice number (お知らせ番号)

7) The number will be repeated back to you. Press 1 if it's correct or 3 to cancel

8) Enter the 4-digit month and day code for the desired date of redelivery, e.g.3月6日→0306

9) Enter the 1-digit code for your desired redelivery time:
   1: 09:00-12:00 (can be requested until 07:00 of the same day)
   2: 12:00-14:00 (can be requested until 10:00 of the same day)
   3: 14:00-17:00 (can be requested until 12:00 of the same day)
   4: 17:00-19:00 (can be requested until 14:00 of the same day)
   5: 19:00-21:00 (can be requested until 17:00 of the same day)
   0: No preference (can be requested until 17:00 of the same day)

10) Your requested redelivery date and time will be repeated. Press 1 to confirm or 3 to cancel

11) Finally, press 3 to end the call or press 1 to enter (new) information from another notice